Extending the Benefits of Flexible Working

At a time when councils are starting to recognise the efficiency benefits of flexible and home working for employees, Nottingham, Bristol and other DC10 members want to ensure that flexible job opportunities are also made available to communities that face digital and social exclusion.

At this up and coming Headstar conference on 23rd Jan 2008, Peter Goodwin (Accelerate Nottingham) and Stephen Hilton (Connecting Bristol) will talk about a collaborative DC10 project built on the innovative Homeshoring model.

The aim is to radically transform the way that business and public sector organisations manage their customer contact centres, creating new ‘virtual employment opportunities’ for people who face difficulties entering the employment market.

Research suggests that more than 1million people in the UK work in customer contact centres. If just a small percentage of these jobs can be transfered into disadvantaged areas, there would be significant potential to boost neighbourhood renewal.